This qualification represents the roles of professionals in community services, case management, and social housing who are dedicated to managing, coordinating, and delivering person-centred services to individuals, groups, and communities.
At this level, practitioners possess specialized skills and work independently while receiving broad guidance from senior management. They typically provide direct support to individuals or groups, ensuring that needs are met effectively.
In addition to direct support, these workers may oversee other team members and volunteers, engage in case management, coordinate programs, or explore the development of new business opportunities.
To earn this qualification, candidates must complete at least 100 hours of relevant work, as outlined in the Assessment Requirements of the competency units.
You will learn:
- counselling.
- case supervision.
- rehabilitation from drugs and alcohol.
- respect for the law and morality.
- communication and diversity.
- multiple diagnoses.
- critical incident debriefing at work.
Duration:
Fee for Service- Minimum 12 months
Delivery Method:
Blended (Online)
Workplace Based
Delivery Locations:
Victoria
Queensland
New South Wales
South Australia
Entry Requirements:
There are no entry requirements however a
-
- National Criminal History Check, obtained at the student’s expense, is mandatory. Depending on the placement provider, students may also need to obtain
- a Working with Children Check; and
- a NDIS Worker Screening Check.
Milcom Institute has the following admission requirements:
- Have successfully completed Australian year 12 or equivalent.
- Are at least at age of 18 at the time of commencement of the course.
- LLN and Pre-training review are required to be completed to assist in identifying whether this qualification is appropriate for the education and employment aspirations of the target learner and to identify student’s needs for additional support during their study.
Work Placement:
As a requirement of this course, you will complete work placements totalling 280 hours in a community setting. This hands-on industry experience will prepare you for your future career.
If you are already employed in chosen industry you may be able to complete your work placement at your current workplace subject to employer meeting required requirements.
If you are not currently employed in chosen industry, we recommend finding a work place as soon as you are enrolled into qualification.
Pathway Information:
Completion of CHC52021 Diploma of Community Services can serve as a pathway to further education, like the Bachelor of Social Work
Fees:
| Indicative scheduled hours | 1535 |
| Enrolment fee (non- refundable) (Payment Plans available) | $8500.00 |
| Tuition Fee Learner Contribution | $750.00 |
| Listed non- tuition fee for traineeships/Apprenticeship under Skills First | $325.00 |
Fees can be paid upfront or a payment plan can be organised.
Payment Plans information will be provided at time of request.
Key Skills and Knowledge Areas
- Case management: Skills to assess client needs, develop care plans, coordinate services, and manage complex cases, including those involving domestic violence and child protection.
- Leadership and supervision: Ability to supervise staff and volunteers, coordinate programs, and contribute to the development of new service programs.
- Person-centred support: How to provide direct support to individuals, groups, and communities, with a focus on enhancing personal and social well-being.
- Advocacy and communication: Skills in advocating for clients, communicating effectively, and building strong relationships.
- Specialized knowledge: Understanding how to work with cultural integrity, leading wellbeing support and debriefing, and responding to crisis situations.
Employment Opportunities
Upon successfully completing the course, graduates will be qualified to apply for a variety of roles in the healthcare and community services sector. Potential job titles include:
- Case Manager
- Disability Support Worker
- Family Support Worker
- Youth Worker
- Aged Care Worker
- Community Coordinator
Course Structure
| CORE |
|---|
| CHCCCS004 Assess co-existing needs |
| CHCCCS007 Develop and implement service programs |
| CHCCCS019 Recognise and respond to crisis situations |
| CHCCSM017 Facilitate and review case management |
| CHCDEV005 Analyse impacts of sociological factors on people in community work and services |
| CHCDFV001 Recognise and respond appropriately to domestic and family violence |
| CHCDIV001 Work with diverse people |
| CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety |
| CHCLEG003 Manage legal and ethical compliance |
| CHCMGT005 Facilitate workplace debriefing and support processes |
| CHCPRP003 Reflect on and improve own professional practice |
| HLTWHS003 Maintain work health and safety |
| ELECTIVES |
| CHCADV002 Provide advocacy and representation services |
| CHCADV005 Provide systems advocacy services |
| CHCCDE027 Implement community development strategies |
| CHCCSL002 Apply specialist interpersonal and counselling interview skills |
| CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues |
| CHCMHS011 Assess and promote social, emotional and physical wellbeing |
| CHCADV004 Represent organisation in court or tribunal |
| CHCSOH020 Develop quality systems in line with registration standards |
